Refund policy

Refund & Return Policy

Last updated: April 10, 2026

Overview Diamond Pads Factory manufactures and sells professional-grade industrial diamond polishing and grinding tools. Due to the nature of abrasive tooling, our return policy reflects industry-standard practices for B2B and professional-use products.

30-Day Defect Guarantee We stand behind the quality of every pad we ship. If your order arrives defective, damaged in transit, or materially different from what was ordered, contact us within 30 days of delivery and we will arrange a replacement or full refund at no cost to you.

To initiate a claim: email info@diamondpadsfactory.com with your order number and photos of the issue. We will respond within 1 business day.

Return Conditions Returns are accepted under the following conditions:

  • Item must be unopened, unused, and in its original sealed packaging. 
    Any item that has been opened, installed, or shows signs of use will 
    not be accepted for return.
  • Return is requested within 30 days of delivery
  • Item is defective, damaged, or incorrectly shipped

Used or partially used abrasive pads cannot be returned, as wear patterns vary by operator technique and surface conditions.

Return Address Diamond Pads Factory (KAIYI) Hui'an County, Quanzhou, Fujian Province 362100, China Contact: info@diamondpadsfactory.com | +86 188 0595 1081

Custom & OEM Orders — No Returns All custom-manufactured products (private label, custom grit sequences, or OEM orders) are non-refundable and non-returnable once production has begun. Exceptions apply only if a confirmed manufacturing defect is found.

Refund Processing Approved refunds are processed within 10 business days to the original payment method. International bank processing times may vary.

European Union — 14-Day Cooling-Off Period If goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is unused and in original packaging.

Contact For all return and refund inquiries: info@diamondpadsfactory.com